- "Get It Now" orders are placed to the store and packed immediately upon reception. Cancellations or rescheduling requests can be made at any time before the driver leaves the store. You can do this by calling the store(s) directly, or reaching out to our customer support team here.
- If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.
You can cancel or reschedule a delivery anytime before the driver is on his or her way to your location by contacting our Customer Experience Team here.
If the store you order through uses a third party courier and the order is canceled prior to the courier picking up your order from the store, there will be a $5.00 cancellation fee.
If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.