What if I am not home when my delivery driver arrives?

If store employees cannot get in touch with you to make delivery, you will receive a notification via email to contact the store.

• If you request to have the order redelivered, you may be charged a redelivery fee at the store's discretion.
• If the store doesn't hear from you by the end of the day, you will be refunded for your order. Please note, stores reserve the right to charge a restocking fee of up to $20 for the cost of time, gas, and labor.

If the store you order through uses a third party courier and you are not home at the attempted time of delivery, you will be notified by our Customer Experience team.

At that point, there will be two options:

• You can request to have the order sent back out and you will be charged a redelivery fee of up to $20.00 based on the rates set by the third-party courier.
• The order will be cancelled at the end of the day if the store does not hear from you. A restocking fee up to $20.00 will be charged for the cost of the ride and any incidentals.

For immediate assistance, contact our Customer Experience Team here.