How do I reschedule or cancel the order myself?

"Get It Now" on-demand orders are placed to the store and packed immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the driver leaves the store and marks the order as “en route” depending on which happens first.

• If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.
• A “surprise gift” where the gift sender selects the delivery time will also fall under this category and the same rules will apply.
• Split orders have to be canceled separately
• If the store you order through uses a third party courier and the order is canceled prior to the courier picking up your order from the store, there will be a $5.00 cancellation fee.
• If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.

“Get It Later” scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

• If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.
• Recipient scheduled gifts cannot be canceled by either the gift sender or recipient. For assistance with this, please contact our support team here.
• Split orders have to be canceled separately

Ground Shipping orders can be canceled 1 hour after the order has been placed. If you have exceeded this hour, please contact our customer support team here or the store directly to ensure the package has not already left the store.

• Once a package has been shipped out and is in the hands of our retail partner, we will be unable to cancel the order and you will be subject to the store and shipping carrier’s individual policies which may include both shipping and restocking fees.
• Split orders have to be canceled separately

In-Store Pickup orders can be canceled at any point prior to completion. If an order has not been picked up by the end of the day, the order is typically canceled at the end of the day.

• Split orders have to be canceled separately