If the store has the storage capacity to deliver cold items, they should arrive cold. However, due to limited refrigeration capacity at some retailers, this is not always possible.
You may use the "order comments" field to assure their desire for properly chilled items, but again, this is not always possible.
If this is for an event, we recommend ordering in advance and touching base with the store. You can also coordinate with our corporate team who specializes in getting these orders together and delivered as expected.