If the store has the storage capacity to deliver cold items, they should arrive cold. However, due to limited refrigeration capacity at some retailers, this is not always possible.
We recommend you use the "order comments" field to assure the desire for properly chilled items, but again, this is not always possible.
Please note, if this is for an event, we recommend ordering in advance and touching base with the store. You can also coordinate with our corporate team who specializes in getting these orders together and delivered as expected.