I can't login / How do I reset my password?

How to reset your password

We recommend resetting your password every three months. Please see instructions below on resetting your password once you are logged in.
Note: more than 5 consecutive failed login attempts will result in a 60 minute account lockout as a security measure.

Web: On top right of the web page by the cart where it says “Hi, [your name]”. From here, select “My Account” which will bring you to a new page.

Click “Edit” next to ”Password". You will be required to enter in the old password before creating a new password. 

iOS and Android: If you are logged into the iOS app and trying to reset your password - please see the "Account" tab at the bottom > account details > reset password. You will be required to enter in the old password before creating a new password. 

I still can't login

You have the option to select “forgot password” and an email will be sent to the email address associated with your account which will direct you to create a new one.

If you run into issues resetting, our Customer Experience Team can assist you.