How do I cancel or schedule my delivery?

"Get It Now" on-demand orders are placed to the store and packed immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the driver leaves the store and marks the order as “en route” depending on which happens first.

• If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.
• Split orders have to be canceled separately
• If the store you order through uses a third party courier, you will need to contact Drizly support to cancel.
• If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.

“Get It Later” scheduled orders and scheduled Gifts, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

• Gift recipients will receive a text link that will bring them to a page to choose a delivery window of their gift. The order will not be delivered until a time is chosen, and the order will cancel after 30 days if the order is not scheduled.
• For assistance with canceling a gift, please contact our support team here.
• If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.
• Split orders have to be canceled separately